About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics. Creating great innovation requires diverse teams. Our growing talent pool of over 1,500 employees spans 30+ nationalities and is energized by knowing that together, we contribute to a better world. 3Shapers are entrepreneurs, challengers and innovators… values that are at the heart of everything we do.

About the role

We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Your key responsibilities will be to:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
• Interact with other departments and escalate customers feedback further

To succeed in this position, you will need to:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Strong verbal and writing skills (B2 level) in French, and Ukrainian
• At least pre-intermediate English (will be used for internal communication)
• Problem-solving and logical thinking skills
• Result oriented and stress resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking and empathetic skills

What we offer:

• 39 hours of cooperation per week within a flexible time frame
• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Possibility of flexible remote cooperation
• Good working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with shower.
• A parking lot with free spaces for employees
• Partial compensation of lunches
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line.
  
  We will be glad to welcome you in our team!

Please note that only resumes in English will be considered.