Technical Solutions Specialist
Join 3Shape as Technical Solutions Specialist!
Are you passionate about digital dentistry and eager to share your knowledge while providing excellent customer service? Do you enjoy working in a dynamic, agile, and fast paced work environment? Then this might be the opportunity for you! Come join our team of champion digital dental experts!
Role description
Technical Solutions Specialist based in Madrid but primarily working in the field to deliver hands-on technical support for the installation of intraoral scanners and associated workflows. This role involves frequent travel to customer sites, ensuring successful setup and operation of the 3shape technology in both smaller dental clinics (unboxing, updating, connecting scanner) and larger DSOs with advanced workflows or set-up. In addition, this role involves supporting advanced sales activities (e.g., multi-site set-up demos). The role is key in ensuring smooth operations and customer satisfaction and in providing premium support to DSOs.
Competences
- Proven experience in field-based technical support, preferably in medical devices or IT installations.
- Strong technical knowledge of hardware setup, software configuration, and network troubleshooting.
- Ability to communicate with technical as well as non-technical professionals.
- Customer support experience is an advantage.
Your qualifications
- You are a certified Dental Technician, hygienist or dentist. Having previously worked with 3Shape hardware and software will be a plus.
- Excellent interpersonal and problem-solving skills.
- Self-motivated: Ability to manage complex installations and workflows independently.
- Good communicator
- Coping well with a dynamic/fast-paced environment
- Service minded
- Ability to structure own tasks and follow-up on customer’s requests
- Willingness to travel extensively within Madrid and surrounding regions
About 3Shape
3Shape is a global leader in developing innovative 3D scanners and software solutions for dental and hearing professionals. Our cutting-edge technology empowers practitioners to treat more patients, more effectively, making a real difference in people's lives worldwide.
Application
Please do not hesitate to apply for this exciting opportunity, applications will be processed continuously.
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.
- Locations
- ES - Madrid

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Learn More
About 3Shape
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.
Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.
Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.
Technical Solutions Specialist
Join 3Shape as Technical Solutions Specialist!
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