3Shape creates 3D Scanning & CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has over 2200 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries.

3Shape has the ambition to offer our customers and end users a great full customer experience. We are looking for Team Lead who can help us to lead and manage Customer Support team in India to provide first rate service for our customers.

Areas of responsibilities:

• Leading a team of 3-4 Customer Support Consultants
• Ensuring that the technical support team delivers timely and effective solutions, resolves complex technical issues, and maintains high levels of customer satisfaction
• Collaborate with cross-functional teams to identify areas for improvement and implement initiatives that enhance the customer journey
• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
• Take ownership of NPS score for customer support in India and neighboring countries

You should possess the following competencies:

• At least 6-year experience in Customer Support, with minimum 3 years as People Manager in international company with multicultural environment

• Experience in building a team from scratch (conducting interviews, managing onboarding process)
• Good knowledge of Microsoft Office programs: Outlook, Excell, Word and experience with CRM Systems
• Strong verbal and writing skills in English (Upper Intermediate and higher)
• Customer oriented approach
• Good communicator with ability to ask and listen
• Problem solving and logical thinking skills
• Result oriented and stress resistant
• Analytical, multitasking, and empathetic skills

We offer:

• Opportunity to be a part of the team which is changing digital dentistry across the world
• Participation in producing market-leading technology products for customers around the world  
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Opportunity to become a part of the success that 3Shape has created over the past 20 years

We will be glad to welcome you in our team!

Location: Mumbai

Office based role

You can follow us on social media:

https://www.facebook.com/3Shape/

https://www.youtube.com/user/3shape

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. 

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.