Support Consultant
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .
3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
If you are looking for stability in your future, we are the right place for you.
We are looking for a Customer Support Consultant to join our enthusiastic and multicultural team who will share our enthusiasm for solving problems and building good relationships with our reselling partners and end-users around the world.
Areas of responsibilities:
- Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
- Handling support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
- Interact with other departments and escalate customers feedback further
You should possess the following competencies:
- Customer oriented approach
- Good communicator with ability to ask and listen
- Good verbal and writing skills at upper-intermediate level in English, and Ukrainian
- Problem solving and logical thinking skills
- Result oriented and stress resistant
- Aspiration to self-development and eager to learn
- Analytical, multitasking and empathetic skills
Being the part of us means:
- Opportunity to become a part of the accomplishments that 3Shape has created over the past two decades.
- Meaningful work that changes the future of dentistry
- Work in a unique professional and friendly environment
- Constant professional growth and development
- A healthy work-life balance
- Occasional business trips to Western Europe
We offer:
- 39 hours of cooperation per week within a flexible time frame
- 24 business days of annual leaves
- Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
- Possibility of flexible remote cooperation
- Good working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with Shower.
- A parking lot with free spaces for employees
- Partial compensation of lunches
- Paid sick leaves and child sick leaves
- Maternity, paternity and family issues leaves
- Well-being program: monthly well-being meetings and individual psychology hot-line
Want to join us and change the future of dentistry?
For more information, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com.
Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies
You can follow us on social media :
www.facebook.com/3Shape
- Locations
- UA - Kyiv
- Remote status
- Hybrid Remote
We are only as strong as the people who join us!
Our employees are our talent, our ambassadors, and the driving force behind our success. They are also our future. Together, they use their passion and spirit for innovation to help build our brand and our reputation, making us a destination for pioneering work and personal career growth.
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- Follow us on LinkedIn - experience our culture and everyday life from around the globe
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About 3Shape
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.
Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.
Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.
Support Consultant
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