Sales Operations Team Leader
3Shape: An exciting, visionary, and international place to work
Join one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide.
We are seeking an experienced and motivated Sales Operations Team Leader. The ideal candidate will have strong leadership skills, excellent communication skills and the ability to work in a dynamic environment of constant changes to improve the Department and the Company, while keeping a positive attitude.
Key responsibilities:
• Managing a team of Sales Operations Specialists, focusing on people development and employee engagement, to deliver excellent Customer Service
• Driving both team and individual performance to ensure timely and accurate resolution of Customer’s queries
• Demonstrating strong organizational skills, prioritizing tasks and delegating responsibilities effectively
• Ensuring the delivery of an easy and delightful experience for 3Shape Partners, when they contact 3Shape
• Leading regular meetings with stakeholders to build strong relationships with reselling partners and 3Shape Sales teams, to ensure a seamless experience for both Customers and Partners
• Understanding and addressing issues specific to the region, finding solutions to improve Customer experience
• Taking ownership of Customer issues to ensure correct escalation and resolution
• Identifying and implementing new initiatives to add further value to the team, optimizing processes and procedures along with the Management & Projects teams
• Being a team player, promoting a positive and collaborative work environment
Our requirements:
• Minimum of 3 years of experience in customer service, with at least 1 year in a leadership role
• Excellent English verbal and written communication skills, required to communicate effectively with Customers, Partners and 3Shape Management
• Strong communication and leadership skills to build quality relationships with the Team and with the Partners
• Excellent organizational skills, and experience in an operational and customer-facing role
• Strong focus on process optimization and continuous improvement
• Strong problem-solving skills, attention to detail, the ability to prioritize tasks effectively
• Good command of Microsoft software, particularly Excel, PowerPoint and Outlook
• Familiarity with ERP systems (i.e. Microsoft Dynamics AX) and CRM will be an advantage
• As responsible for supporting our Customers across the Globe, please expect a shift-based schedule, between 10:00 and 21:00
We offer:
- Attractive office with relax zones located in Szczecin, Poland.
- A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues.
- An attractive Luxmed healthcare package with additional dentistry care.
- Fresh fruits, delicious and healthy lunches cooked by our canteen.
- We provide a great social work environment with many optional activities.
- Good work/life balance.
- Language courses with qualified teachers.
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.
- Department
- Customer Care
- Role
- Sales Operations
- Locations
- PL - Szczecin
We are only as strong as the people who join us!
Our employees are our talent, our ambassadors, and the driving force behind our success. They are also our future. Together, they use their passion and spirit for innovation to help build our brand and our reputation, making us a destination for pioneering work and personal career growth.
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- Follow us on LinkedIn - experience our culture and everyday life from around the globe
Learn More
About 3Shape
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.
Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.
Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia and the Americas.
Sales Operations Team Leader
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