About the Position

At 3Shape, we are pioneers in digital dentistry, dedicated to transforming the dental industry with innovative solutions that improve patient care and streamline dental workflows. We are seeking a responsible, collaborative, and dynamic Sr. Manager/ Head of to lead our North America Distribution Center in Morrisville, North Carolina. This role will be responsible for the end-to-end management of U.S. distribution center operations, including fulfillment, shipping, inventory control, customs coordination, change management, systems governance, facilities oversight, and team leadership. You will play a vital role that role ensures operational excellence, regulatory compliance, and seamless coordination with global supply chain partners while supporting sales, service, marketing, and product launch initiatives.

Key Responsibilities

• Lead daily warehouse operations supporting new sales, replacements, and spare parts

• Oversee picking, packing, shipping, and internal equipment transfers

• Provide operational backup for order processing and manage fulfillment communications with Sales and Support

• Oversee configuration, testing, and inspection of scanners, laptops, and computers

• Ensure accurate pre-installation of software releases and resolve equipment software issues

• Manage inventory receipt, reconciliation, and return of replacement, trade-in, and refurbished equipment

• Ensure inventory accuracy in partnership with accounting; manage scrap and corrective actions

• Manage outbound shipments, carrier escalations, and international transfers

• Oversee customs brokerage, documentation validation, and logistics invoice reconciliation

• Lead operational change initiatives such as item changes, refurbished programs, software releases

• Define and implement processes for new program launches

• Serve as U.S. liaison for ERP/PLM governance and system issue resolution

• Oversee demand planning, replenishment, and stock availability

• Partner with global teams to resolve shortages and system constraints

• Manage marketing and loan equipment distribution and compliance

• Oversee day-to-day facilities operations and vendor coordination

• Manage US supply chain budget and reporting

• Approve timecards and support workforce planning

• Serve as operational backup for U.S. supply chain functions

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, or equivalent experience

• 8–10+ years of experience in distribution or supply chain operations

• Proven leadership in high-volume, complex logistics environments

• Strong ERP, PLM, and inventory systems experience

• Effective cross-functional and global collaboration skills

• Experienced with ERP systems like SAP or Microsoft Dynamics

• Experienced with ISO Guidelines

• Knowledge of Microsoft office required

• Experience with regulated or technology-enabled products

• Exposure to international logistics and customs

• Change management or continuous improvement experience

Additional Information about the Position:

· You will be required to come to the Production site in North Carolina 5 days a week

· 3Shape Production Address: 2800 Perimeter Park Dr Suite E, Morrisville, NC 27560

· Travel Requirement: 5-10% (domestic and international)

What We Offer

· Comprehensive medical, vision and dental benefits, 401k

· A unique opportunity to work in a global, innovative MedTech company

· A collaborative and international work environment

· The chance to contribute to strategic partnerships that can transform digital dentistry practices

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.