About us

3Shape is a Danish tech company that creates 3D scanning and software solutions for the dental industry, where we have a global leading position for more than 25 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are a global company with representation offices in Europe, Asia and the Americas. Founded in the year 2000, today, 3Shape serves customers in over 100 countries.

About the role

We are looking for a TRIOS Onboarding & Customer Support Consultant to join our team supporting customers across Australia and New Zealand.

In this role, you will ensure that customers not only purchase a 3Shape TRIOS intraoral scanner, but also have an exceptional experience using it. You will guide customers through the onboarding journey, provide remote training, and deliver technical support on TRIOS hardware and software.

This role is based in our office in Alexandria, Sydney, Australia. The role operates on a hybrid working model with 2 days in the office and 3 days working from home. You will work a fixed afternoon shift from 11:00 AM to 7:00 PM (AEDT/AEST) to support our ANZ customer base.

Areas of responsibilities:

Customer Onboarding & Training

• Deliver a structured remote onboarding program for new TRIOS customers.

• Guide customers through their onboarding journey from product delivery to confident daily use.

• Verify product installation and ensure systems are properly configured.

• Deliver remote scanning training sessions and provide follow-up training guidance.

• Monitor and support customers throughout their onboarding journey to ensure successful product adoption.

• Maintain accurate customer records and documentation in CRM systems.

Technical Customer Support

• Provide excellent and efficient technical support for 3Shape hardware (TRIOS intraoral scanners) and software via online sessions, phone calls, and email.

• Troubleshoot hardware, software, and connectivity issues.

• Manage support cases by collecting relevant information from customers according to company procedures and recording this in the company CRM.

• Provide prompt responses and follow-up to customer inquiries.

• Escalate technical issues and customer feedback to relevant internal teams.

You should possess the following qualifications:

• Dental background is strongly preferred

• Bachelor of Science or Engineering are preferred

• Fluent English is required

• Experience with using TRIOS intraoral scanner is preferred

• CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is a plus

• Ability to clearly explain technical concepts and guide customers through digital workflows

• Familiar with case handling, troubleshooting, and customer care

• Willing to share knowledge and experience with colleagues

• Good customer handling and communication skills

• Able to work in an international and multicultural environment

• Comfortable working afternoon shifts from 11:00 AM to 7:00 PM

We offer:

• A great international team with opportunities to grow

• Work in a unique professional, friendly and supportive environment

• Constant professional growth and development

• Competitive salary level

• Hybrid working arrangement with flexibility (2 days from office, 3 days from home)

• Good working conditions in a comfortable office in Alexandria, Sydney

• Opportunity to become a part of the success that 3Shape has created over the past 25 years

Salary range $65000-75000 AUD / year

For more information, visit our website: www.3shape.com

You can follow us on social media:

https://www.facebook.com/Lifeat3shape/

https://www.facebook.com/3Shape/

https://www.linkedin.com/company/3shape/

https://www.youtube.com/user/3shape

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.