About us

3Shape is a Danish tech company that creates 3D scanning and software solutions for the dental industry, where we have a global leading position for more than 25 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are a global company with representation offices in Europe, Asia and the Americas. Founded in the year 2000, today, 3Shape serves customers in over 100 countries.

About the role

Do you have technical interest and are willing to join a dynamic and innovative tech company? We are looking for Customer Support Consultants to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our customers in Australia & New Zealand.

This role is based in our office in Alexandria, Sydney, Australia. The role operates on a hybrid working model with 2 days in the office and 3 days working from home. You will work a fixed afternoon shift from 11:00 AM to 7:00 PM (AEDT/AEST) to support our ANZ customer base.

Areas of responsibilities:

• Provide excellent and efficient technical support on 3Shape hardware (TRIOS intraoral scanners) and software via online sessions, phone calls and emails

• Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM

• Interact with other departments and escalate customers feedback further

• You should possess the following qualifications:

• Bachelor of Science or Engineering are preferred

• Fluent English is required

• Dental background is preferred but not required

• 2 years or more experience as a Technical Support Representative is preferred

• CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is a plus

• Familiar with case handling, troubleshooting, and customer care

• Familiar with Microsoft Windows, including:

• Install and uninstalling applications

• Configure Windows firewall

• Have a basic knowledge of database

• Able to work under Windows command prompt

• Familiar with networking, including:

• Setup shared folder

• Understand how IPv4 works

• Able to work independently under pressure

• Willing to share knowledge and experience with colleagues

• Good customer handling and communication skills

• Able to work in an international and multicultural environment

• Comfortable working afternoon shifts from 11:00 AM to 7:00 PM

We offer:

• A great international team with opportunities to grow

• Work in a unique professional, friendly and supportive environment

• Constant professional growth and development

• Competitive salary level

• Hybrid working arrangement with flexibility (2 days from office, 3 days from home)

• Good working conditions in a comfortable office in Alexandria, Sydney

• Opportunity to become a part of the success that 3Shape has created over the past 25 years

Salary range $65000-75000 AUD / year

For more information, visit our website: www.3shape.com

You can follow us on social media:

https://www.facebook.com/Lifeat3shape/

https://www.facebook.com/3Shape/

https://www.linkedin.com/company/3shape/

https://www.youtube.com/user/3shape

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.