About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.


About the role:

We are looking for an IT Infrastructure & Support Lead Specialist to work in our Kyiv office (office-based position, no remote work).

You will be part of the Global team, delivering IT service to customers in Ukraine, Poland, and Denmark.
In this role, you will have the responsibility of both an IT service engineer and a coordinator of local UA initiatives.
So, if you aspire to grow in the IT service management area, this role is just right for you to continue your career.

Areas of responsibility:

• Execute upon Global IT services requests, coordinate with other global team members

• Provide professional and efficient support for customers, both in Kyiv and globally

• Plan, prioritize, and coordinate IT Help Desk tasks for oneself and the team (1-2 team members)

• Assist users in troubleshooting of hardware\software problems

• Perform hardware and software installations and replacements on request

• Coordinate asset lifecycle management process: order, prepare, issue, replace, decommission equipment

• Coordinate local IT support initiative: inventory update, maintenance, and customer satisfaction evaluation

• Coordinate the local IT service providers (ISPs, hardware repairing service, integrators)

• IT equipment procurement: plan, order and register new equipment

• Own Local Area Network physical layer management process

• Create and update the knowledge base related to IT services

• People management of 1 engineer (motivation, evaluation, mentoring)

To succeed in your role, you should possess the following skills and competencies:

• Self-organized and service-minded, like to engage with other people

• Organized, with structured ways of working and treating problem-solving as a fun challenge

• Prior systems administrator or infrastructure\customer support experience

• Good knowledge of user side of Windows operating system family administration (on user level)

• Experience in troubleshooting Windows, Office related problems

• Understanding of Windows Server or Microsoft Cloud services

• Knowledge in Active Directory service giving you fluency in managing user accounts and security groups.

• Basic knowledge in LANs and connectivity issues, troubleshooting methods

• Upper-Intermediate+ level of English

• Good communication skills (verbal and written)

• Relevant technical education - IT, radio electronics, telecommunication, is a plus

Being the part of us means:

• Meaningful work that helps to change the future of dentistry

• Work in a unique professional, friendly and supportive environment

• Constant professional growth and development

• A healthy work-life balance

• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc

• Breakfasts and lunches in the office

• Good working conditions in a comfortable office in UNIT.City

• A parking lot with free spaces for employees

• Occasional business trips to Western Europe

• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

We will be glad to welcome you to our team!

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/

You can contact our Talent Acquisition team via email: recruit-ua@3shape.com.