About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.


About the role:

The Business Process Specialist plays a critical role in ensuring that support processes and platform initiatives are well designed, compliant, and consistent across the organization. This role is accountable for process documentation, release governance, and compliance assurance. By testing processes and initiatives before deployment, the specialist safeguards quality and ensures that only clear, compliant, and fit-for-purpose releases go live.

Areas of responsibility:

Process Design & Documentation

• Develop, maintain, and improve support processes to ensure clarity, consistency, and compliance

• Identify, map, and document the global Support processes, including inter-departmental workflows impacting the Support organization

• Translate complex procedures into clear, user-friendly documentation.

Compliance & Governance

• Ensure all processes meet internal standards, industry regulations, audit requirements and represent customer support during external audits

• Own and manage release governance, ensuring proper approvals and compliance checks are in place before deployment.

Release Readiness

• Test and validate processes, tools, and initiatives before release.

• Confirm that all changes are fit for deployment and aligned with quality standards.

• Escalate and prevent releases that do not meet readiness or compliance requirements.

Continuous Improvement

• Identify process gaps, inefficiencies, and risks, and recommend improvements.

• Partner with stakeholders to align processes with business needs and compliance goals.

Reporting & Communication

• Provide clear reporting on release readiness and compliance issues.

• Communicate risks, blockers, and compliance deviations to stakeholders.

To succeed in your role, you should possess the following skills and competencies:

• Proven experience in process design, governance, or compliance, preferably within support platforms (Microsoft Dynamics CRM, Genesys Service Cloud) or service operations.

• Strong knowledge of quality management, compliance frameworks, and release governance practices.

• Excellent documentation and communication skills, with the ability to simplify complex processes.

• Analytical mindset with strong problem-solving abilities.

• Experience testing processes and tools before deployment (UAT, quality checks, or similar).

• Attention to detail and ability to act as a “gatekeeper” for quality and compliance.

Success in this Role Looks Like

• All processes are clearly documented and compliant with standards.

• No unfit releases are deployed; governance is consistently upheld.

• Stakeholders trust process readiness reports and rely on clear escalation when issues arise.

• Continuous improvements enhance both compliance and efficiency across support platforms.

• Support capabilities are built and scaled to ensure customer service teams are set up for success as the business evolves.

• Enablement, tooling, and process design align to empower support teams to deliver excellent customer experiences.

Being part of us means:

• Meaningful work that helps to change the future of dentistry

• Work in a unique professional, friendly and supportive environment

• Constant professional growth and development

• A healthy work-life balance

• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc

• Breakfasts and lunches in the office

• Good working conditions in a comfortable office in UNIT.City

• A parking lot with free spaces for employees

• Occasional business trips to Western Europe

• Opportunity to become a part of the success that 3Shape has created over the past 25 years.