About the Role:

As an Operations Administrator within our Global Commercial Operations team, you will play a critical role in ensuring smooth and efficient order-to-cash processes across multiple markets. You will act as a trusted partner to our Country and Reseller Account Managers, handle escalations with urgency, and support key commercial initiatives that enhance the experience of doing business with 3Shape.

Your Responsibilities:

• Handle case escalations for your assigned portfolio of markets with urgency, including via phone, email, and text.

• Build trusted relationships with Country and Reseller Account Managers to ensure special cases are processed in alignment with commercial realities in each market.

• Provide backup for Business Support tasks related to order-to-cash processes in core infrastructure markets (incl. local warehouses and hubs).

• Manage reseller communications on operational topics to ensure clarity and smooth collaboration.

• Support and manage key commercial initiatives such as Commercial Rental programs and DSO commercial processes.

• Conduct reseller training on operational partnership tools, including subscription eCom, Partner Portal, and Order Lookup reports.

Your profile:

• Strong organizational and problem-solving skills with the ability to manage multiple priorities.

• Excellent communication skills (written and verbal) for handling escalations and building relationships.

• Business proficient English, both verbally and in writing.

• Any other language (would be an advantage).

• Experience in commercial operations, order-to-cash processes, or similar roles is a plus.

• Ability to work cross-functionally and adapt to dynamic business needs.

• Proficiency in relevant tools and systems (CRM (Dynamics 365), ERP (AX), Partner Portals).

We offer:

• Private healthcare and Multisport card to keep you fit and well.

• Attractive office with relax zones located in Szczecin, Poland.

• Fresh fruits, delicious and healthy lunches cooked by our canteen.

• A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues.

• Language courses with qualified teachers.

• The role is based in our main operations and production hub in Szczecin, Poland and you will report into the Global Commercial Operations Lead, based in 3Shape HQ, Copenhagen, Denmark.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. 

In compliance with the Whistleblower Protection Act, we inform candidates that an internal whistleblowing channel is available within our organization.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.