3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

About the role

We are looking for an experienced Soft Skills Internal Support Trainer to join our team of 100+ employees in Customer Support organization. The primary focus of this role is to enhance the quality of support delivery by continuously improving employees’ communication and interpersonal competencies. The role involves designing, implementing, and monitoring soft skills training programs for both new hires and existing employees, in close collaboration with key internal stakeholders.

Areas of responsibilities:

• Develop, implement, and maintain soft skills training programs for new and existing Support employees (e.g., communication, empathy, active listening, conflict resolution, customer engagement)
• Conduct training sessions, workshops, and coaching programs aimed at improving Support delivery quality
• Collaborate closely with Support Quality Assurance, Support Management and other stakeholders to identify skill gaps and performance trends
• Track and measure the effectiveness of training initiatives, monitor improvement over time, and adjust content and approach as needed
• Identify training needs and challenges, develop mitigation plans, and ensure continuous improvement in employee performance
• Prepare and maintain training documentation, including materials, reports, progress dashboards, and feedback summaries
• Foster a culture of continuous learning and customer-centric communication within the Support teams.
• Stay current with best practices and trends in support excellence, customer experience, and employee engagement.

You should possess the following competencies:

Qualifications and Skills

• Proven experience (1+ years) as a Soft Skills Trainer, or similar role within a technical support or customer service environment; Call or Contact Center.
• Strong background in training design, facilitation, and evaluation
• Excellent communication and presentation skills, with the ability to inspire and motivate others
• Solid understanding of customer support operations and KPIs
• Strong organizational and analytical skills with attention to detail
• Ability to collaborate effectively with cross-functional teams
• Proficiency in Microsoft Office/Google Workspace
• Fluency in English (verbally and in writing)

Preferred Qualifications

-  Certification in Soft Skills Training & Development (e.g., Train-the-Trainer, L&D, Coaching) is a plus
- Experience in creating e-learnings via DOCEBO platform, familiarity with LMS or training management tools is an advantage

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
  
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years

Want to join us and change the future of dentistry?

For more information, watch our corporate video youtu.be/38-_SfPBptw, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com.

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You can follow us on social media :
www.youtube.com/user/3shape