3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market-leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 100 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
If you are looking for stability in your future, we are the right place for you.

Role Overview

The Technical Support Platform Specialist focuses on the automation, advanced configuration, and technical optimisation of support platforms. This role develops and maintains scripts, tools, and integrations to streamline workflows, reduce manual effort, and enhance platform capabilities. By delivering technical enhancements and supporting custom solutions, the specialist ensures that platforms remain scalable, performant, and reliable. Working closely with Global Customer Support, this role drives innovation, best practice adoption, and efficiency across support operations.

Key Responsibilities

Platform Administration & Configuration

• Maintain and configure support platforms to ensure stability, scalability, and alignment with business needs.
• Apply system updates, settings, and enhancements to improve reliability and user experience.

System Maintenance & Monitoring

• Proactively monitor system health, performance, and usage to identify potential issues.
• Troubleshoot and resolve technical problems to minimise disruption to support operations.
• Support testing and validation of platform changes, upgrades, and integrations.

Technical Enablement & Support

• Provide technical expertise and guidance to support teams, ensuring effective use of platform features.
• Assist with escalations by investigating and resolving platform-related issues.
• Document processes, configurations, and troubleshooting steps for knowledge sharing.

Continuous Improvement & Collaboration

• Contribute to system improvement initiatives by recommending configuration changes and best practices.
• Collaborate with the Support Platform Lead, IT, product, and support teams to deliver aligned solutions.
• Stay informed on platform updates and emerging capabilities to advise on potential improvements.

Qualifications & Skills

• Experience working with Genesys (contact centre platforms) and Microsoft Dynamics CRM (customer relationship management).
  
• Strong technical background in automation, scripting, and integrations.
  
• Proficiency in Python, JavaScript, and API development.
  
• Familiarity with platform scalability, optimisation, and performance tuning.
  
• Strong problem-solving skills with the ability to troubleshoot complex issues.
  
• Excellent collaboration and communication skills, comfortable working across technical and non-technical teams.
  
• Fluent in English

Success in this Role Looks Like

• Support platforms are scalable, reliable, and optimised through technical enhancements.
  
• Automation and integrations significantly reduce manual effort and improve workflows.
  
• The support team successfully adopts advanced platform features and capabilities.
  
• Technical issues are resolved promptly, minimising impact on business operations.
  
• Continuous improvements drive measurable increases in efficiency and user satisfaction.

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Possibility of flexible remote work combined with work from the office
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• A parking lot with free spaces for employees
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

Want to join us and change the future of dentistry?

For more information, watch our corporate video youtu.be/38-_SfPBptw, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com.

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies or on DOU website https://jobs.dou.ua/companies/3shape-ukraine/