3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

You have technical interest and are willing to join an innovative IT company? We are looking for a customer Support Consultant to join our and multicultural team who will share our enthusiasm for solving problems and building enduring relationships with our reselling partners and end-users around the world.

About the role

The TRIOS Onboarding & Training Consultant (TOTC) ensures that a client does not just buy a 3Shape product, but has an exceptional experience with it too, after the initial purchase has taken place. He/she will guide the user through the remote onboarding program to discover the world of TRIOS. To accomplish this, he/she builds relationships with users, customizes the experience, and provides training by following a structured remote onboarding program to ensure excellent customer experience and high product usage.

Your key responsibilities will be:

Build trusted customer relationships and provide first-class TRIOS onboarding experience

• Provide prompt follow-up and attention to customer inquiries.
• Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management.
• Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit.
• Verify product installation to ensure that there are no issues.
• Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance.
• Monitor and follow up on the users onboarding journey.
• Interact with other departments and local academies and escalate customers’ feedback further.

Tracking, Reporting and administrative tasks

• Setting up the customer’s account
• Enter client information into CRM or project management software.
• Monitor users’ progress through onboarding journey and follow up.

To succeed in your role, you should possess the following competencies:

• Native or C2 level in English (mother tongue would be a plus), and advanced verbal and writing skills in Ukrainian
• Customer obsession, high curiosity in people and willingness to help.
• Dental background or interest in dental world.
• Strong ability to learn fast and competent to learn new software.
• Strong Communicator—must be able to provide clear, concise training and advice to the customer. Able to guide dentists through the world of TRIOS with varied digital apprehensions.
• Global Mindset-Must be able to understand and effectively work across cultural boundaries.
• Problem solving and logical thinking skills—through focused listening and observation, can identify key issues and limiting factors.
• Ability to Multitask—can effectively function in a fast-paced / stressful environment with multiple agendas and timelines.
• Interpersonal Skills—viewed as engaging, approachable, eager to understand and listen.

Preferred Education and Experience:

1. Previous experience in a customer support role, training position, or participation in dental conferences is preferred.
2. Experience as a dental assistant or in a dental lab, and/or familiarity with TRIOS or other intraoral scanners (IOS), is considered a strong asset.
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What we offer:

• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Good working conditions in a comfortable office 
• A parking lot with free spaces for employees
• Partial compensation of lunches
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line.
  
  

We will be glad to welcome you in our team! You can follow us on social media:

https://www.facebook.com/3Shape/

https://www.youtube.com/user/3shape