About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
If you are looking for stability in your future, we are the right place for you.

About the Role

We are looking for a detail-oriented and proactive Global Training Specialist to join our Global Customer Support (GCS) team.

GCS is a tight-knit group of 10+ professionals based in Copenhagen, Kyiv, and Bogotá. We operate at the intersection of headquarters and regional/local support teams—connecting strategy, tools, and processes to enable exceptional customer experiences. Our mission is to empower support teams with the knowledge, direction, and resources they need to succeed.

In this role, you’ll play a key part in ensuring our support teams are fully equipped to deliver outstanding service. You will focus primarily on building and scaling training programs—especially through a train-the-trainer model—to support readiness for new product launches. You'll also contribute to quality improvement efforts when capacity allows.

You’ll work closely with cross-functional teams to identify training needs, enhance internal knowledge platforms, and support global alignment on quality and performance standards.

Key Responsibilities

In this role, you will:

• Lead the development and execution of train-the-trainer programs for new product and feature releases.
• Ensure all training content (onboarding, product, process, soft skills) is up-to-date, localized where needed, and aligned with global standards.
• Collaborate with regional leads to monitor training implementation, collect feedback, and improve content and delivery.
• Define and track training success metrics; use insights to continuously optimize training strategies.
• Create and maintain training materials, knowledge base articles, FAQs, and internal guides.
• Deliver virtual and in-person training sessions, Q&A forums, and knowledge-sharing meetings.
• Coordinate training and readiness plans across global support teams and regional resellers.
• Participate in product launch activities, including beta testing and early access programs.
• Partner with Support Operations and other internal teams to align on tools, processes, and readiness efforts.
• Support QA activities as needed, including developing evaluation standards, scorecards, and root cause analyses.
• Take on the people manager role for our local Ukraine team (6 people), handling administrative tasks such as absence tracking, contract documentation, and local HR coordination in collaboration with HQ.

What does it take to succeed?

We’re looking for someone who is passionate about learning and development, thrives in a dynamic and collaborative environment, and is excited to build scalable training experiences that empower global support teams.

Additionally, you have:

• 3+ years of experience in training and enablement, ideally within global or multi-country customer support environments.
• Proven experience with train-the-trainer models and adult learning principles.
• Strong communication and presentation skills.
• Analytical mindset with the ability to use data for training impact assessment.
• Excellent collaboration skills and experience working cross-functionally.
• Fluent English (spoken and written); other languages are a plus.
• Full-time presence in Kyiv.
• Project management skills and familiarity with support tools and internal processes.

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Possibility of flexible remote work combined with work from the office
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Good working conditions in a comfortable office near National Technical University “KPI”
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

Want to join us and change the future of dentistry?

For more information, watch our corporate video youtu.be/38-_SfPBptw, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com.

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies or on DOU website https://jobs.dou.ua/companies/3shape-ukraine/

You can follow us on social media:

www.facebook.com/3Shape

www.youtube.com/user/3shape