Your responsibilities:

• Provide Level 1 support for end user issues and convey resolutions to end user queries
• Monitor and react accordingly on the changes in IT environment on-prem and Cloud, support business cloud services being part of cross functional Incident
• Response Team Perform hardware and software installations by following existing procedures and knowledgebase guides
• Proper escalation of unresolved queries to the next level of support
• Being a single point of contact for the end users related to Issues/Requests
• Provide remote resolution to issues/queries where applicable
• Ensure proper recording, documentation, and closure

Your profile:

• Relevant higher education in IT
• Ability to multitask in critical situations and provide proactive and predictive support
• Experience in technical support environment
• EntraID fundamental knowledge
• Understanding of Windows OS support activities like startup issues, memory & disk utilization
• Understanding of printer functionalities
• Ready on shift work.
• Good communication skills (verbal and written)
• Self-organized and service-minded, like to engage with other people
• Organized, with structed ways of working and treating problem solving as a fun challenge
• A team player who is just as comfortable working alone
• Good oral and written communication skills in English, Polish will be an advantage.
• Experience in IT Service Desk or IT Monitoring is very welcome.

We offer:

• Private healthcare and a Multisport card to support your well-being
• A modern office space and a collaborative work culture
• A fast-paced environment with strong opportunities for career growth
• Friendly, supportive colleagues — plus fruit, snacks, and great coffee!

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. 

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.