Trainer & Product Specialist, the Netherlands

We are looking for a Trainer & Product Specialist with strong communication skills, and the desire to make a difference for our customer for the Netherlands market.
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We are looking for a Trainer & Product Specialist with strong communication skills, and the desire to make a difference for our customer.

As our new Trainer & Product Specialist you will be responsible for product training of our resellers and end users (dental professionals) in The Netherlands, across the 3Shape product portfolio. In close collaboration with the Country Manager and Sales Director of 3Shape Nordic & Benelux, your training competencies together with your product insights will build trust and confidence in 3Shape solutions, and contribute to the future success of 3Shape in the region.

As Trainer & Product Specialist for the NL market you will be reporting to the Benelux Country Manager of 3Shape. You will be located in the Netherlands but willing to travel for team events in Belgium and training sessions in Copenhagen as well as to customer events and tradeshows.

 

Key responsibilities

  •  Provide training in 3Shape CAD/CAM solution to resellers and end-users, both in classrooms and online
  • Drive and support 3Shape events locally but also at international tradeshows
  • Support our resellers’ events
  • Establish and manage relationship with our resellers and Key Opinion Leaders
  • Provide local market intelligence/industry insights to 3Shape Product Management.

Requirements 

  • We imagine that you hold a Dental Technician/Dentist/Dental Hygienist or other relevant dental education
  • Preferable work experience with digital dentistry/dental CAD/CAM being able to relate to our end-users’ work
  • Training experience from a previous similar role on complex technical topics
  • Excellent communication skills and strong sense of responsibility
  • Flair for technology in general
  • Personal drive and ability to work independently
  • Service minded with a good understanding of customer needs and requirements
  • You need to be fluent in English/Dutch, speaking and writing.

 Areas of responsibility:

  • Communication with users about technical issues. Users can be both technical and non-technical.
  • Participate in solution presales, quotation and proofing activities working with Product Management team
  • Supporting the efficient roll-out of new products
  • Leading investigation of product issues on customer’s side and in market
  • Lead the solution scoping, planning and implementation (on-site and remote) process together with the team
  • Be the customer's main contact in case of system issues or adjustments
  • Engage with our international technology partners of manufacturing equipment together with R&D
  • Report feedback from customer implementations to Product Management to ensure continuous improvements of our solutions, as well as system problem identification and arranging them to be solved by Customer Care or R&D

 

 We hope you will be part of continuing building on the solid foundation of 3Shape’s success and our customer experience journey in the Netherlands as our new Trainer/Product Specialist colleague – we look forward to hearing from you.

We encourage all relevant applicants to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status. All qualified applicants will be given equal opportunity and the selection is based on job-related factors.

 

 

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 1,600+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook.

Or, know someone who would be a perfect fit? Let them know!

Department

NL - Amsterdam

1012 CP Amsterdam Directions View page

Our biggest assets are our people and culture 💗

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way. Experience the everyday #lifeat3Shape across the globe on Facebook. 

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