IT Helpdesk Team Leader

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We are looking for an experienced HelpDesk Team Lead to work in our Kyiv office.


  • Management of the local IT HelpDesk Team
  • Supervision of the local IT HelpDesk queue and taking care of the proper tickets processing according to existing procedures
  • Continuous improvement of the IT Helpdesk processes together with the global management team.
  • Local Events coordination
  • Handling of escalated tickets
  • Participation in the local and global IT projects
  • End users support and building of the IT awareness among employees

We require:

  • People management skills
  • Leadership
  • Positive attitude
  • Work ethic
  • Working well under pressure
  • Wide technical knowledge, especially MS Windows systems allowing you to fluently support end users with their daily problems
  • Basic knowledge in LANs and connectivity issues troubleshooting methods
  • Knowledge in Active Directory service giving you fluency in managing user accounts and security groups.
  • English: at least B2 (Common European Framework of Reference)
  • Min. 5 Years of experience in the IT department

We offer:

  • Participation in producing market-leading technology products for customers around the world
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe
  • Competitive salary level
  • Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
  • 39 working hours per week within flexible time-frame from 8:00 till 20:00
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • English classes with a native speaker
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years  

 We will be glad to welcome you in our team!

 For more information, visit our web-site: or contact HR department via e-mail or by phone +380 44 206-11-23.

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Polova St, 21
02000 Kyiv Directions

Our biggest assets are our people and culture 💗

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way. Experience the everyday #lifeat3Shape across the globe on Facebook. 

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