Support Consultant (fluent French and English)

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3Shape A/S is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position.

Two graduate students founded 3Shape in the year 2000, and today the company's fast-growing team of 1600+ employees in 20 offices worldwide (Denmark, Germany, Poland, Ukraine, USA etc.) is serving customers in over 100 countries.

We are looking for a Customer Technical Support professional with strong communication skills, and the desire to make a difference for the customer and the company.

Our ambition in Customer Support is to exceed customer expectations. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals.

Your profile:

You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English and French, both verbally and in writing.

You should possess the following competencies:

Professional:

  • Full operational command of English and French, both verbally and in writing
  • Previous experience in support function (is a plus)
  • Microsoft Windows administration knowledge (is a plus)
  • User-level knowledge on CRM systems (is a plus)
  • A relevant IT education is an advantage

Personal:

  • Customer oriented approach
  • Strong technical interest and understanding of IT, software and engineering problems
  • Good communicator, with the ability to ask and listen - also to what is not being said
  • Intercultural competence

In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, development and production both in Denmark and in our foreign offices.

Areas of responsibility:

  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail
  • General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up.
  • Contributing to 3Shape's business by providing the industry's best Customer Support

We offer:

  • Participation in producing market-leading technology products for customers around the world
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe
  • Competitive salary level
  • Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
  • 39 working hours per week within flexible time-frame from 8:00 till 20:00
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • English classes with a native speaker
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!

Please note that only resumes in English will be considered! 

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Department

Kyiv

Polova St, 21
02000 Kyiv Directions

Our biggest assets are our people and culture 💗

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way. Experience the everyday #lifeat3Shape across the globe on Facebook. 

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