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Internal Support Trainer (Internal vacancy)

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3Shape A/S is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position for more than 15 years. We are an international company with headquarters in Denmark, manufacturing in Poland, development office in Ukraine (Kiyv) and representation offices in USA and China. 3Shape has customers in more than 100 countries around the world.

 

We are looking for Internal Support Trainer who can work effectively with customer support colleagues all over the world to ensure high level of Customer support service. Primary objectives is to make sure the knowledge sharing between 3Shape Support Delivery, R&D and other is working well. Focus in this constellation would be Support delivery training plan as well as managing high quality of cases delivered for our customers.

 

Your profile

  • Experience with 3Shape product portfolio required, experience with Lab products will be considered as a plus
  • Previous experience in 3Shape 2nd line support with 6 month average CQR score 8.7 and higher
  • Experience in providing training and visiting customers is a plus
  • You thrive with detailed and creative tasks such as developing training materials and documentation, and are not afraid of being in the spotlight to train, guide and support our employees as a subject matter expert
  • You are a strong communicator with high attention to detail, and have the ability to make even complex topics sound simple. You are positive, with a constructive and highly service minded attitude. You display empathy and have good intercultural skills
  • You are fluent in English (verbally and in writing); other languages will be considered a plus
  • Self-motivated and disciplined since you will be in charge of your own schedule

 

Key Tasks 

  • Provide training, consultancy, and coaching to 3Shape customer support new employees facilitating the understanding and usage of the 3Shape products and Customer Care processes through the classroom, webinars, and remote training initiatives
  • Manage and improve Case Quality Review process for EMEA region
  • Manage Knowledge base solution and facilitate creation of new articles
  • Develop training courses and material, FAQs, and other learning content relating to the usage of 3Shape products Occasional assistance in the promotion of 3Shape in shows, conferences and seminars internationally.

We offer:

  • Participation in producing market-leading technology products for customers around the world
  • An effective agile development process empowering the software development teams to make design and planning decisions
  • Lots of interesting challenges that will require your technical, analytical and communication skills
  • Constant professional growth and development
  • Work in a unique professional, friendly and supportive environment
  • Competitive salary level
  • Occasional trips to Western Europe
  • Good working conditions in a comfortable office (not open space!)
  • Convenient office location (near National Technical University “KPI”)
  • Medical insurance
  • English classes
  • Compensation of lunches
  • A parking lot with free spaces for employees
  • A healthy work-life balance
  • Annual paid vacation (24 working days) and paid sick leaves
  • Short working day on Fridays (till 17:00 pm)
  • Regular company events
  • Opportunity to become part of the success that 3Shape has created over the past 15 years  

 

We will be glad to welcome you in our team!

For more information, visit our web-site: www.3shape.com or contact HR department via e-mail recruit-ua@3shape.com or by phone +380 44 206-11-23.


 

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Department

Kyiv

Polova St, 21
02000 Kyiv Directions

Inside 3Shape

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way.

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