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Aftersales Coordinator

Are you a person willing to act and you want to develop in the company based on innovative solution – join to the Best!
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Are you motivated to offer good Customer Service and thrive in a very fast paced, international environment? Are you stimulated by improving processes and customer satisfaction? If so, you will maybe be one of 3Shape’s two new Aftersales Coordinators.

We’re looking for two new employees to be key players in establishing a best in class Aftersales setup in our factory in Szczecin, from where close follow-up on customer orders is essential to be capable to deliver on the tight deadlines and customer expectations.

You will report directly to our local Warehouse and Shipping Manager and be part of the Global Logistics organization with colleagues around the world.

Your Responsibility:
• Daily coordination of the tasks covered by the Logistics Aftersales Team.
• Creating orders and secure a fast execution internally.
• Build up the new area and functions together with the manager and colleagues.
• Develop and steer the business area after KPI’s
• Actively search corporation with stakeholders in Production, Service, warehouse etc.
• Find solutions and ways to push customer orders through the system.

Your background:
Besides ensuring great day-to-day execution and planning, you have a solid background from a customer support function and/or factory work or shipping experiences. You will work with many stakeholders, internally and externally, so your hands-on energy and readiness to work will bring you fare.

Your qualifications:
• You hold 5+ years of experience within customer service or factory related services
• High level of customer mindset and understanding of good service is required
• Some experience in leading people or projects is required
• Knowledges and experience in ERP system (we use Axapta)
• Computer literacy (MS Office- Excel especially)
• Good understanding of, or experiences within Shipping will be appreciated.
• Fluent in English, as this is our company language and part of the daily work

What 3Shape offer you:
A unique opportunity to be part of developing the 3Shape Global Supply Chain with a focus on operational excellence and growth. You will furthermore get the chance to set your footprint on our future Aftersales infrastructure. You will join a professional and visionary team, characterized by high ambitions and a fun and informal atmosphere. The position offers excellent opportunities for both personal and professional development.

Moreover, additional employee benefits (e.g. english classes, multisport card, private healthcare, balanced meal in our canteen for 2pln)


We will be glad to welcome you in our Team!

Please note that only resumes in English will be considered. 

 



 

Please add consent for processing personal data:

“I agree to process my personal data for current recruitment procedure in accordance with article 6 item 1 lit. "a" of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27th of April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).”

If you would like that your CV is placed in 3Shape recruitment data base for future recruitment, please add second clause in your CV: “I agree to process my personal data for future recruitment procedures as well”.

In accordance with provisions of GDPR please be informed that the data controller in this case is 3Shape Poland Sp. z o. o. with headquarters in Szczecin 70-033, at Południowa 27C, but your application may be proceeded within the 3Shape Group. Your personal data will be used only for purpose related to the recruitment procedures and will be kept in our database for a period of 12 months. More information about proceeding of your personal data by 3Shape you may find here or contacting local HR Department.

Please be informed, in case of interview in our company, that the 3Shape Poland Sp. z o. o. uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the 3Shape Poland Sp. z o. o. business premises as well as to protect the 3Shape Poland Sp. z o. o. property and assets. The CCTV system may be used to investigate security incidents in order to secure evidence, should such incidents occur. All footage gathered is stored no longer than 30 days. The images that are filmed are recorded centrally and held in a secure location. 

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Department

Szczecin

Południowa 27c
71-001 Szczecin Directions

Inside 3Shape

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way.

Already working at 3Shape?

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