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Customer Support consultant (1st line team)

We are looking for a Customer Support professional with strong communication skills, and the desire to make a difference for the customer and the company.
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About us

3Shape A/S is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position.

Two graduate students founded 3Shape in the year 2000, and today the company's fast-growing team of 1600+ employees in 20 offices worldwide (Denmark, Germany, Poland, Ukraine, USA etc.) is serving customers in over 100 countries.

About the role

Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals.

You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required.You are to have full operational command of English, both verbally and in writing. Ideally, your background is a combination of Dental Technician and IT Support (or strong on IT and a desire to explore the field of dentistry). You have a positive approach and attitude. 

Your key responsibilities will be to:

  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events
  • General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up.
  • Contributing to 3Shape's business by providing the industry's best Customer Support 

You should possess the following competencies:

Professional:

  • Full operational command of English, both verbally and in writing
  • Previous experience in call center organization or support function
  • Advanced Microsoft Windows knowledge (is a plus)
  • General network knowledge incl. understanding the concepts of client-server installations
  • Database (Oracle and MSSQL) administration knowledge
  • User-level knowledge on CRM systems (is a plus)
  • A relevant IT education is an advantage

Personal:

  • Customer oriented approach
  • Strong technical interest and understanding of IT, software and engineering problems
  • Good communicator, with the ability to ask and listen - also to what is not being said
  • Intercultural competence

You will join our International Customer Support team based in Kiev, New Jersey and Shanghai, giving telephone and online hardware and software support for advanced and market leading 3D scanner and CAD/CAM installations to our global customers. You will be based in Kiev. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, development and production both in Denmark and in our foreign offices.

What do we offer

  • Participation in producing market-leading technology products for customers around the world
  • Lots of interesting challenges that will require your technical, analytical and communication skills
  • Constant professional growth and development
  • Work in a unique professional, friendly and supportive team
  • Competitive salary level
  • Occasional trips to Western Europe
  • Good working conditions in a comfortable office (not open space!)
  • Convenient office location (near National Technical University "KPI")
  • Medical insurance
  • English classes
  • Partly compensation of lunches
  • Annual paid vacation (24 working days) and paid sick leaves
  • Short working day on Fridays
  • Regular company events
  • Opportunity to become part of the success that 3Shape has created over the past 15 years

We will be glad to welcome you in our team!

Please note that only resumes in English will be considered!

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Department

Kyiv

Polova St, 21
02000 Kyiv Directions

Inside 3Shape

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way.

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