About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics. Creating great innovation requires diverse teams. Our growing talent pool of over 1,500 employees spans 30+ nationalities and is energized by knowing that together, we contribute to a better world. 3Shapers are entrepreneurs, challengers and innovators… values that are at the heart of everything we do.

About the role

Customer Support Consultant is a key role in 3Shape. You will:

• Work closely with our resellers to ensure excellent customer satisfaction
• Share your experience with others by contributing to the knowledge base
• Provide training to our resellers, ensure they have required skills and knowledge

As a bridge between customer voice and production, you will also have opportunities to:

• gather customer feedback, report to relevant stakeholders to improve our products

Let’s change dentistry together.

Your key responsibilities will be to:

• Support 3Shape software & hardware by handling cases from resellers and customers
• Help customer resolve their problem through email, phone, and remote connection
• Follow 3Shape support SOP (Standard Operation Procedure) in a daily support job
• Create and review knowledge base articles and ensure their quality
• Prepare slides and provide technical training and coaching for resellers

To succeed in this position, you will need to:

• Bachelor of Science or Engineering are preferred
• Fluent English is required
• Dental technician background is preferred but not required
• CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is preferred
• Familiar with case handling, troubleshooting, and customer care
• Familiar with Microsoft Windows, including:
  • Install and uninstall applications
  • Configure Windows firewall
  • Have a basic knowledge of database
  • Able to work under Windows command prompt
• Familiar with networking, including:
  • Setup shared folder
  • Understand how IPv4 works
• Able to work independently under pressure
• Willing to share knowledge and experience with colleagues
• Good customer handling and communication skills, team-play
• Able to work in an international and multi-cultural environment

What do we offer  

• Structured employee compensation and benefit based on your competency
• Systematic training and advanced learning opportunities
• A clear career path for you to develop and challenge yourself
• A collaborative team with talented members supporting you on your role
• An open-minded, professional, people-oriented work environment