About the team and role

Customer Care Projects is a small, growing, team of five brilliant project managers, located in Copenhagen and Ukraine. We are a part of the Customer Success & Business Development department, and our team executes on the overall corporate strategy e.g. by enabling our global customer-facing teams (‘Customer Care’) with the right processes and tools to succeed. As part of the Customer Care Projects team, you will be instrumental in ensuring a best-in-class customer experience. After-sales services are a strategic high-priority area for 3Shape and we continuously strive to improve our offering, by adapting to customer feedback and scores.

Key tasks will include defining, scoping, and driving projects across various teams, particularly but not limited to the global Customer Success & Business Development functions, the regional management of customer-facing teams, Product Management and R&D. You will work closely with local management to reach KPIs and be instrumental in boosting performance.

Who you are

• You have 3-5 years of project management experience from a similar position in business operations, a strategy team, consulting, and/or investment banking
• Strong stakeholder management skills and value a global and multi-cultural team
• Strong project management skills and a high service level to facilitate cross functional projects
• Proficient in PowerPoint and Excel
• Proven experience building financial business cases to investigate and back up hypotheses
• Display deep business acumen and critical thinking
• Assertive to speak your mind when you see a pattern, a concern or an opportunity constructively
• Experience with process optimization preferable linked with underlying IT tools (e.g. CRM) is a plus
• Always interested in learning. We collect curious and passionate colleagues who are not afraid to take on new tasks to learn and grow their skills

We offer

• A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues - we are more than 40 nationalities in our DK based office.
• An attractive healthcare package to keep you fit and well.
• Breakfast every day, and delicious and healthy lunch cooked by our private chefs.
• We provide a great social work environment with many optional activities and social clubs, ranging from wine & beer, board games, running to bicycle clubs.
• Good work/life balance e.g., work from home policy for up to 2 days per week.
• Attractive offices and R&D lab spaces in downtown Copenhagen close to Kgs. Nytorv, Nyhavn, and the Copenhagen Canals.
• Why: Help improve the life of dental patients globally.

Get in touch now!

If you are interested in this exciting opportunity, apply already today. We will review the applications continuously.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. 3Shape has 2,000+ employees globally, with 500 employees in Copenhagen HQ. With the help of dental professionals and amazing colleagues we are creating award-winning scanning solutions. Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook and Instagram. Visit our website If you want to read more about our company, recruitment process, or why 3Shape is a great place to work.