3Shape is looking for a skilled IT Service Manager to join our global IT team. 

3Shape is a e a global market-leading provider of dental and audio technology for laboratories and clinics founded in year 2000 by two graduate students. Today the company's fast-growing team of over 2,000+ employees in 20 offices worldwide is serving customers in more than 100 countries. 

What will you do in 3Shape: 

• Design and build processes across the IT organization in co-operation with other teams and stakeholders
• Documenting changes in operational procedures and processes.
• Continuous improvement of the IT documentation and processes as a response to incidents and audits reports
• Providing IT Service Management (ITSM) process support: request, incident, problem, change, asset and configuration
• Ensure process compliance in the IT Operations team through supervision and review.
• Yow will be responsible for handling internal and external audits in the IT Operations team.
• Lead own projects as well as participate in projects with focus on process design and improvement.
• Monitoring and reporting of IT compliance to relevant managers and pro-active co-operation in terms of solving procedural problems.
• Working with a variety of business and technical teams to enhance service

We are looking for a person who has: 

• + 5 years’ experience from IT, preferably IT Operations team. 
• Previous experience with ITIL framework (ITIL certificate would be an asset)
• Knowledge of and experience in designing, documenting, monitoring, and improving IT processes. 
• IT knowledge allowing to work fluently with IT professionals and to understand the IT processes being followed by 1st line of support, IT Infrastructure and Cloud teams. 

• Project management skills that enable you to lead activities of medium complexity. 
• Fluent in English, as you will work closely with colleagues around the world and with the headquarter in Copenhagen. 
• ISO 27001 knowledge would be a benefit.

We Offer: 

• A professional challenge in a highly dynamic globally oriented business environment. 
• Informal atmosphere, among best in class colleagues with a strong emphasis on supporting creativity and fostering well-being of the employees. 
• A large degree of independence and freedom to plan and streamline your own tasks. 
• Competitive employment terms and benefits. 
• Lunch in our canteen for only 2 PLN
• Stable employment conditions (contract of employment). 
• Personal growth and development through continuous learning. 
• Fruit, vegetables, snacks to keep you fueled. 

Application 

Please apply as soon as possible by clicking on the "send application" and uploading your CV and cover letter in English. We will interview continuously until the right candidate has been found.  

For more information, visit our web-site: www.3shape.com. In case you have any questions, please contact Arkadiusz Sokal at +48 690 317 733