3Shape is a Danish hi-tech company that creates 3D-scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.
3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia, and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.
You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant (Spanish and English) to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.
Areas of responsibilities:
- Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
- Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
- Interact with other departments and escalate customers feedback further
You should possess the following competencies:
- Customer oriented approach
- Good communicator with ability to ask and listen
- Strong verbal and writing skills in English, Spanish and Ukrainian
- Problem solving and logical thinking skills
- Result oriented and stress resistant
- Aspiration to self-development and eager to learn
- Analytical, multitasking and empathetic skills
- Participation in producing market-leading technology products for customers around the world
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- Competitive salary level
- 39 working hours per week within flexible time-frame from 8:00 till 20:00
- Remote work
- A healthy work-life balance
- Annual paid vacation (24 working days)
- Paid sick leaves and a child sick leaves
- Maternity and paternity leaves
- Medical insurance
- Compensation of lunches
- Regular company events
- Opportunity to become a part of the success that 3Shape has created over the past 20 years
We will be glad to welcome you in our team!
For more information, visit our web-site: www.3shape.com or contact HR department via e-mail email@example.com.
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