Project Manager - Corporate Strategy Projects

Are you a skilled Customer Experience professional who will lead our cross-functional Corporate Strategy projects and help us to go above and beyond in our Customer Experience offering to market?
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About Customer Advocacy team

Mission

As one of the four 3Shape corporate strategy focus, we are a team that aims to transform the way we learn from our customers! We use data from our customer service channels to uncover experience gaps and advocate relentlessly across 3Shape to fill them. We also play an important internal role in creating a culture of continuous improvement that stimulates open communication and customer advocacy between teams!

Everyday life

We work directly with the CEO, VP of Customer Care, and other senior leadership to drive the strategic direction. As a firm believer in cross-functional collaboration, we work with different functions across the value chain every day to ensure continuous improvement in Customer Experience and the delivery of the newly designed experience.

About the role

  • Define and analyze customer-centric metrics to understand friction points in customer intent journeys, prioritizing areas with the biggest impact
  • Define and establish the overall framework for customer service and its related standards, process maps, and business requirements
  • Develop strategies and execution plans to lead cross-functional teams in improving targeted customer experience journeys
  • Manage project and adjust as necessary to ensure the successful completion of the project
  • Build positive relationships with several customer service, product, and engineering teams to build win-win partnerships
  • Develop communications to influence strategic direction and Customer Experience progress at all levels of the organization
  • Assist in creating a culture of continuous improvement that stimulates open communication and customer advocacy between teams

About you

  • You have at least 2+ years of experience in project management, ideally in Customer Journey delivery
  • You are data-driven and know how to clearly define problems and finding solutions
  • You have experience coordinating and leading multiple projects simultaneously, executing and managing requirements, reviewing outputs for quality and consistency
  • You’re a clear and engaging communicator and fluent in English, both verbal and written, include strong PowerPoint skills  
  • You have strong stakeholder management skills across all levels and want to build a collaborative environment for cross-functional partnerships
  • A deep understanding of the full life cycle of a Customer Experience project and proven to deliver Customer Experience improvements that drove measurable results is a plus
  • Familiarity with service design, service operation, and CRM/ERP is a plus

You will enjoy working with us if you like these things:

  • Obsessive Customer Advocate – you live and breathe Customer Experience
  • Perpetual learner - you are passionate about feedback in every form and keen to learn from it quickly
  • Enthusiastic team player - you love working within a small team and making a significant impact
  • Relentless solution seeker - you like tackling complicated problems and have a knack for breaking them down to make the work manageable
  • Proud data nerd – you always ask “Hmm…I wonder if there is any data I could find to…” 

About our offer

  • You will be working in a dynamic and agile environment and can expect to be both challenged and supported in your personal growth and development.
  • You can expect a great work/life balance according to your individual needs and situation
  • An inspiring international environment with diverse, and highly skilled colleagues - we are more than 30 nationalities in our building
  • An opportunity to become part of the success that 3Shape has created over the past 20 years in a fast-paced, innovative, and globally oriented business environment
  • Your work location will be in central Copenhagen, close to Kgs. Nytorv in a modern and spacious office

About application

Please do not hesitate to apply as we will be reviewing candidates continuously. If you have any questions, please contact hiring manager Hsiao-Chi Liu at hsiaochi.liu@3shape.com or +45 22 71 06 23. 

We encourage all relevant applicants to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status. All qualified applicants will be given equal opportunity and the selection is based on job-related factors.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Now, twenty years later, 3Shape is 1,700+ employees globally. With the help of dental professionals and amazing colleagues, we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook.

Or, know someone who would be a perfect fit? Let them know!

Department

DK - Copenhagen

Holmens Kanal 7
1060 København Directions View page

Our biggest assets are our people and culture 💗

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way. Experience the everyday #lifeat3Shape across the globe on Facebook. 

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