Associate Principal Support Consultant, Tier 3

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3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

We are looking for an experienced Senior Support Consultant to work in our Kyiv office.

Your profile:

You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required.

You are to have full operational command of English, both verbally and in writing.

You should possess the following competencies:

  • Advanced Microsoft Windows knowledge
  • General networking knowledge incl. understanding the concepts of client-server installations Database (MSSQL or other) administration knowledge
  • Customer oriented approach
  • Great analytical abilities and attention to detail, but keeping the big picture in mind
  • Ability to work independently with the desire to share knowledge with colleagues
  • Good communicator, asking the right questions and listening also to what is not being said Intercultural competences
  • Fluency in English, both verbally and in writing

Areas of responsibility:

  • Collaboration with other supporters with technical support for Ortho products
  • General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
  • Knowledge transfer
  • Creating and reviewing knowledge base articles and support documentation
  • Training – technical training and coaching of colleagues and reseller supporters
  • Contributing to 3Shape's business by providing structured feedback to Product Management and R&D

We offer:

  • Participation in producing market-leading technology products for customers around the world
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe
  • Competitive salary level
  • Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
  • 39 working hours per week within flexible time-frame from 8:00 till 20:00
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!

For more information, visit our web-site: www.3shape.com or contact HR department via e-mail recruit-ua@3shape.com.

Or, know someone who would be a perfect fit? Let them know!

Department

UA - Kyiv

Polova St, 21
02000 Kyiv Directions View page

Our biggest assets are our people and culture 💗

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way. Experience the everyday #lifeat3Shape across the globe on Facebook. 

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