Customer Support Consultant (Audio)

Scroll to content

We are looking for a Customer Support professional with strong technical and communication skills, and the desire to make a difference for the customer and the company, to join 3Shape Audio

About 3Shape Audio:

In 3Shape Audio, we provide market-leading 3D scanning and software solutions that enable digital production workflow of custom audio products such as hearing aids, noise protection, earphones and in-ear-monitors. We want to make the World sound better.

We are a small, successful independent business unit within 3Shape, consisting of around 25 people across product, marketing, sales, customer support and R&D in Denmark and Ukraine. Our team is very diverse across nationalities, educational backgrounds, professional experiences and gender with a social and casual atmosphere.  

The position and areas of responsibility:

  • Broad customer support role ranging from onboarding, training and to technical support with new and existing customers to help them getting most value out of our products
  • Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events
  • General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up.
  • Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
  • Contributing to 3Shape's business by providing the industry's best Customer Support
  • Readiness to travel up to 30 days per year

 Your profile:

 You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. Experience in Hearing Care industry would be a plus. .

You should possess the following competencies:

Professional:

  • Well-established customer support “toolbox” from another technology-driven company (e.g., technical support, customer service)
  • Advanced Microsoft Windows knowledge (Win7, Win10, WinServer 2012, etc )
  • General network knowledge incl. understanding the concepts of client-server installations
  • Database (Oracle and MSSQL) administration knowledge
  • User-level knowledge on CRM systems (is a plus)
  • A relevant IT education is an advantage

Personal:

  • Customer orientation and and desire to make customers succeed
  • Strong technical interest and understanding of IT, software and engineering problems, as well as interest in other customer support activities such as onboarding and training
  • Good communicator, with the ability to ask and listen - also to what is not being said
  • Intercultural competence

You will be based in Kyiv. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, R&D and production both in Denmark and in our foreign offices.

We offer:

  • Flexible working day
  • Participation in producing market-leading technology products for customers around the world
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe
  • Competitive salary level
  • Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years 

We will be glad to welcome you in our team!

Or, know someone who would be a perfect fit? Let them know!

Department

UA - Kyiv

Polova St, 21
02000 Kyiv Directions View page

Our biggest assets are our people and culture 💗

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way. Experience the everyday #lifeat3Shape across the globe on Facebook. 

Already working at 3Shape?

Let’s recruit together and find your next colleague.

Teamtailor

Applicant tracking system by Teamtailor