Customer Support Consultant (fluent French and English)

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You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant (French and English) to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
  • Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
  • Interact with other departments and escalate customers feedback further

You should possess the following competencies:

  • Customer oriented approach
  • Good communicator with ability to ask and listen
  • Strong verbal and writing skills in English, French, Russian and Ukrainian
  • Problem solving and logical thinking skills
  • Result oriented and stress resistant
  • Aspiration to self-development and eager to learn
  • Analytical, multitasking and empathetic skills

We offer: 

  • Participation in producing market-leading technology products for customers around the world
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Occasional business trips to Western Europe
  • Competitive salary level
  • Good working conditions in a comfortable office (not open space!) near National Technical University 'KPI'
  • 39 working hours per week
  • Possibility of partially remote work
  • A parking lot with free spaces for employees
  • A healthy work-life balance
  • Annual paid vacation (24 working days)
  • Paid sick leaves and a child sick leaves
  • Maternity and paternity leaves
  • Medical insurance (incl. massage in the office).
  • English classes with a native speaker
  • Compensation of lunches
  • Regular company events
  • Opportunity to become a part of the success that 3Shape has created over the past 20 years

We will be glad to welcome you in our team! 

Usually responds within two weeks

Or, know someone who would be a perfect fit? Let them know!

Department

UA - Kyiv

Polova St, 21
02000 Kyiv Directions View page

Our biggest assets are our people and culture 💗

Life at 3Shape is great! We bring passion and talent to work every day to innovate for superior patient care. 3Shape is built on a culture of thinking differently and being innovative when solving challenges. We embrace new ways to exchange ideas with colleagues across departments and think and work in an agile way. Experience the everyday #lifeat3Shape across the globe on Facebook. 

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